Refund Policy
Last updated: February 7, 2026
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1. Overview
This policy explains when and how refund requests are reviewed for purchases made on Klixo.
2. Free Trial
Klixo offers a 7-day trial for new subscribers. Cancel before trial end to avoid charges.
3. Subscription Refunds
Refunds are generally not available once a billing cycle begins, except for billing errors, duplicate charges, or major service outages.
4. Credit Pack Purchases
Credit packs are digital goods delivered immediately and are generally non-refundable once purchased.
5. EU Right of Withdrawal
Where applicable, by purchasing digital services and consuming credits immediately, you acknowledge withdrawal rights may no longer apply.
6. How to Request a Refund
Send your request to contact@klixo.app with account email, transaction date, and reason.
7. Chargebacks
Contact us before initiating a chargeback so we can attempt to resolve the issue quickly.
8. Policy Updates
We may update this policy and publish the latest update date on this page.
9. Contact
For billing or refund questions, contact contact@klixo.app.